FAQ

Shipping questions

How long does it take to ship my order?

Unless the item description states a different delivery time, goods are delivered within Germany in 2-4 working days (if advance payment has been agreed, from the time of your payment instruction).

Can I change or cancel my order?

Unfortunately, it is not possible to change an order that has already been placed. In this case, please cancel the order. You can then place a new order according to your wishes.

I received a different or damaged item. What can I do?

If you have received a damaged or incorrect item, please contact us by email (info@annimally.de). We can then send you a replacement delivery and/or a return label.

Of course, we cover the shipping costs for the replacement delivery as well as for returning the damaged or incorrect item.

How can I return my item?

Customer satisfaction is our top priority, which is why we offer you a 30-day right of return.

If you want to return an item, simply fill out our cancellation form and send it to us by email to info@annimally.de. If it is easier for you to fill in the fields of the form directly in the email, you can also send us an email with the required information.

Does Annimally also ship outside of Germany?

We deliver within the EU only.

Germany:

• Free shipping on orders of €29 or more
• Orders under €29 incur shipping costs of €4.99.

Austria

• Free shipping on orders of €40 or more
• Orders under €40 incur shipping costs of €5.99.

EU

• Shipping costs within the EU, with the exception of Germany and Austria, are €9.99

Delivery times:

• Unless the item description states a different delivery time, goods are delivered within Germany in 2-4 working days (if advance payment has been agreed, from the time of the payment instruction).
• Unless the item description states a different delivery time, goods are delivered to Austria in 2-5 working days (if advance payment has been agreed, from the time of the payment instruction).
• Internationally, delivery times may vary depending on the destination country.

If you have any further questions, you can email us at any time at info@annimally.de. We will answer your request as quickly as possible.